Missed calls
Front desk is busy. A guest calls for extra towels. Nobody picks up, and frustration starts before checkout.
Guest Communication - Built in Malta
Guest Hub keeps every request in one live place.
LIVEA guest needs fresh towels. They call reception - nobody picks up. By morning, the review mentions it. Guest Hub gives every guest a direct line to your team via QR code in their room - requests, orders, and messages handled live, before anything becomes a complaint.
No app download. No missed calls. No paper notes that get lost.
QR room portalLive staff dashboardAI concierge
See Guest Hub
Requests, orders, and conversations moving live.
The Problem
Your guests need things. Your team misses them.
Lost requests
Staff write things on paper, pass notes verbally, or leave messages in different places. Orders and tasks slip through.
No full picture
Requests, orders, and chat sit with different people. At peak times, nobody has one live view of what guests need.
The Solution
One dashboard for everything your guests need.
Guest requests
Room service, housekeeping, maintenance, towels, amenities, and simple help requests submitted in seconds by QR.
Dining and orders
Guests browse your menu and place orders from their phone while staff track every order from kitchen to room.
Real-time chat
Two-way messaging gives your team the chance to answer, clarify, and solve issues before they become reviews.
AI concierge
A 24/7 assistant answers hotel, local area, and service questions automatically, in the guest's language.
How It Works
Live in your hotel in under 30 minutes.
One QR code per room gives guests a branded portal on any smartphone. Your team gets one live screen for assigning, replying, updating status, and keeping service moving.
- Print one QR code per room.
- Guest scans and opens your branded portal.
- They submit a request, order, or message in seconds.
- Your dashboard updates live for the whole team.
- Guests can see progress without calling reception.
Built To Trust
Enterprise security with startup speed.
01Email login for every staff member
02Admin, manager, and staff role access
03Hotel data isolated per property
04EU-hosted and GDPR-minded
05Installable PWA, no app store needed
0613 guest languages including RTL support
Good to Know
Frequently asked questions
What is Guest Hub?
Guest Hub is a guest-communication platform for hotels. Guests scan a QR code in their room to reach the team for requests, dining orders, and real-time chat, while a 24/7 AI concierge answers routine questions automatically.
Do guests have to install an app?
No. Scanning the room's QR code opens the hotel's branded portal in the phone's browser — nothing to download and no account to create.
What can guests request through Guest Hub?
Housekeeping, maintenance, towels, amenities, and general help, plus food and drink orders from the hotel's menu — all submitted in seconds and tracked from kitchen to room.
How do staff see incoming requests?
Everything lands in one live dashboard shared by the whole team. Requests, orders, and chat update in real time, and guests can follow progress themselves without calling reception.
What does the AI concierge answer?
It answers hotel, local-area, and service questions automatically, 24 hours a day, in the guest's own language — and anything it can't handle goes straight to the team chat.
Is Guest Hub branded for my hotel?
Yes. Guests see your hotel's name and branding throughout, and every staff member gets their own login.
Founding Partner Programme
Three hotels can shape Guest Hub first.
Stayvenia is offering selected founding partners 12 months of full Guest Hub access, direct input into the roadmap, and launch visibility on stayvenia.com.
Ask about Guest Hub