Too late to fix
Most hotels discover a bad experience only after the guest posts a public review.
Hotel Reputation Intelligence
Know what your guests think before they tell the world.
Guest Pulse helps hotels catch problems while guests are still on property, rescue the experience privately, and turn reputation data into clear weekly actions.
AI-poweredHotels & restaurantsMalta & beyond
See Guest Pulse
From private signal to confident action.
The Problem
Public reviews arrive after the moment to help has passed.
Blind to competitors
Nearby ratings rise, but there is no clear system explaining what changed or why.
Recognition gap
Guest praise sits unused while the people driving excellent stays go unrecognised.
The Platform
One dashboard. All guest intelligence. Fully automated.
Private QR feedback
Guests rate privately in their language from any phone. No app and no login required.
AI rescue alerts
Low score? Your manager receives the recommended approach, words, offer, and urgency within seconds.
Competitor tracking
Monitor Google, Booking.com, Tripadvisor, Expedia, HolidayCheck, Agoda, and Facebook automatically.
Weekly AI intelligence
Every Monday: complaints, compliments, risks, competitor movement, and recommended actions.
Staff recognition
See who guests mention, who rates highest, and who improved most, backed by real feedback.
Real-Time Rescue
Bad rating received? Your manager knows exactly what to do.
Guest Pulse turns a private low score into an immediate recovery plan: how to approach the guest, what to say, what to offer, and how quickly to act.
Beyond Review Monitoring
Seven AI tools built for hospitality decisions.
01Reputation Risk Score
02Guest Rescue Script
03Predictive Forecasting
04Competitive Narrative AI
05Review DNA Profile
06Seasonal Forward Planning
07Language & Culture Intelligence
Simple Pricing
No setup fees. No long contracts. Cancel anytime.
Restaurant
€19 / month
€190 / year · two months free
- 1 QR location
- Feedback inbox
- Weekly AI summary
- Staff recognition
- Email alerts
Small Hotel
€79 / month
€790 / year · two months free
- Up to 10 QR locations
- All 7 platforms tracked
- Competitor tracking
- Weekly and monthly AI reports
- All 7 AI innovations
Medium Hotel
€149 / month
€1,490 / year · two months free
- Unlimited QR locations
- Up to 10 competitors
- Multi-department analytics
- Custom PDF reports
- Priority support
All plans include a free 60-day pilot. Multi-property pricing is available on request.
Good to Know
Frequently asked questions
What is Guest Pulse?
Guest Pulse is a reputation-intelligence tool for hotels and restaurants. Guests give private feedback through a QR code during their stay, managers get instant AI rescue alerts for low scores, and every Monday the property receives an AI report covering complaints, compliments, risks, and competitor movement.
How does Guest Pulse prevent bad public reviews?
It catches problems while the guest is still on property. A low private rating triggers an immediate alert telling the manager how to approach the guest, what to say, what to offer, and how urgently to act — so the issue is fixed before it becomes a public review on Google, Booking.com, or Tripadvisor.
Do guests need to download an app?
No. Guests scan a QR code and rate privately from any phone in their own language — no app and no login required.
Which review platforms does Guest Pulse track?
Guest Pulse automatically monitors Google, Booking.com, Tripadvisor, Expedia, HolidayCheck, Agoda, and Facebook — for your property and for the competitors you choose to track.
How much does Guest Pulse cost?
Plans start at €19 per month for a restaurant, €79 per month for a small hotel, and €149 per month for a medium hotel, with two months free on annual billing. There are no setup fees and no long contracts, and every plan starts with a free 60-day pilot.
How long does setup take?
About a week. Stayvenia installs the QR codes, configures your dashboard and competitors, and delivers your first AI intelligence report within the first week of the free pilot.
Zero Risk
Start your free 60-day pilot.
We install the QR codes, configure your dashboard and competitors, and deliver your first AI intelligence report within the first week.
Contact Guest Pulse